Copyright: RightFAX @1995


T_091811210001

CONTENTS


Delay Send All Faxes

Delay all Faxes Until

Description:

Specifies whether or not all faxes for non-administrative users will be delayed.  If NO DELAY is set, then the will be NO delay for any users.  If a time is selected then, all non-administrative RightFAX users will have their faxes delayed until the specified time.  Values for the delay range from 12:00A.M. through 12:00 P.M.


RFServer Loglevel

LogLevel

Description:

Specifies the level of information logged in the file APPLICATION EventLog.  A value of TERSE will cause the RightFAX Server Module Service to record only critical errors, while the VERBOSE setting will record significant amounts of information which may help track down problems.

Notes:

Information written to the APPLICATION EventLog is invaluable in tracking down problems.  If you have a problem which you can duplicate, you should set the LOGLEVEL for all server programs to VERBOSE, and then go through the steps to duplicate the problem again.  The data stored in the various logs may help you solve the problem yourself, but if the answer is not obvious, it will greatly speed up the process of locating a problem if you can provide us with the log file information.

Do NOT leave this value set to VERBOSE for any length of time, as the APPLICATION EventLog can grow quite large.


Event Frequency Queue Size
Event Frequencies

Size

Description:

Specify the number of entries allocated for the internal event queue.  This can be any value between 200 and 4000.  When the event queue is full, new faxes and new outgoing faxes are not permitted to continue processing until some of the events in the queue have been processed. This value does not affect the maximum amount of work that can be done by the fax server, nor the maximum amount of users that can be handled.

Do not change this value from the default of 400 unless instructed to do so by RightFAX technical support personnel.

See Also Event Frequencies.


Dialing - Dial Prefix
Dialing

Prefix

Description:

The dial PREFIX allows dialing digits and control characters to be placed at the beginning of a fax phone number.  For example, the dial prefix can be used to add a '9' to the beginning of every number dialed to gain access to an outside line through a PBX.  Control characters such as 'W' and ',' allow you to insert pauses and waits during dialing.  It is almost always necessary to have a 'W' or ',,' at the start of the dial prefix so that the fax board(s) will not misdial the first digit of a phone number, i.e. it takes a second or two for the CO or PBX to get ready to receive digits.

The following characters can be dialed:

0...9, *, # - Like on a phone

,     - Pause for 1 second

T   - Dial with Touch-Tones (default)

I    - Pause for 5 seconds

P   - Dial with Pulses

W - Wait for a tone

!    - Flash hook

The maximum length of a number is 35 characters, and each character included in the PREFIX counts torward that limit.

Notes:

One of the most common errors in sending faxes is an incorrect Dial PREFIX.  For example, if you include a '9' in your Dial PREFIX, and then try to send a fax to an internal extension (4 or 5 digits), your fax will probably end up with a "Phone Line Problems" error.  To verify the number being dialed, you can look in the APPLICATION EventLog where it will show all digits dialed, including pauses and the dial prefix.

See also Dialing Postfix and RollDown.


Dialing - Dial Postfix

Dialing

Postfix

Description:

The dial POSTFIX allows dialing digits and control characters to be placed at the end of a fax phone number.  For example, the dial postfix can be used to add billing dial codes to the end of every number dialed to allow long distance calling through a PBX.  Control characters such as 'W' and ',' allow you to insert pauses and waits during dialing.

The following characters can be dialed:

0...9, *, # - Like on a phone

,     - Pause for 1 second

T   - Dial with Touch-Tones  (default)

I    - Pause for 5 seconds

P   - Dial with Pulses

W - Wait for a tone

!    - Flash hook

The maximum length of a number is 35 characters, and each character included in the POSTFIX counts torward that limit.

See also Dialing Prefix and RollDown.


FaxQueue Type
Queue Settings

Type

Description:

The TYPE parameter specifies what data format this print queue will accept, LaserJet III or PostScript, ie PCL, or PostScript.

See Also QueueName and ServerName.


FaxQueue Server Name
Queue Settings

ServerName

Description:

The SERVERNAME parameter specifies the names of the file server where the print queue is located.

See also QueueName and QueueType..


FaxQueue Name
Queue Settings

QueueName

Description:

The QUEUENAME parameter specifies the name of the print queue on  the file server named above.

Notes for Microsoft Networks:

In order for RightFAX and RightFAX client programs to use the print queue, you will need to create a queue in the Print Manager (NT).  The queue you create should be assigned to a HP LaserJet III or 4 printer driver, and to Print to: "\\.\pipe\rightfax".  You will also need to share the queue on the network so that users can print to it when they want to send a fax.

See also QueueType and ServerName.


Fax Retry

Count

Description:

The COUNT option specifies the number of times an outgoing fax transmission will be retried when it encounters a non-fatal error (e.g. a busy signal).

Notes:

The default values for retrying an unsuccessful fax are 5 times at intervals of 5 minutes.  If the fax is still unsuccessful after this number of retires, then it will end up in the sender's fax mailbox with a status similiar to "ED:Fax Number Busy", where "ED" stands for ERROR TRANSMISSION DROPPED (This is assuming that the user does not have auto-delete-after-send enabled).  In this case, the user can force RightFAX to try sending the fax one more time by highlighting the fax , and pressing the "K" key (DOS and OS/2), or choosing "Fax/Kick Fax" option (WINDOWS).  Alternatively, the user can send the fax  again as if it were newly created bt executing a "Fax/Forward to Fax Machine" command, which will create a new fax record for the same fax, into which you may re-enter the fax number.

See Also Fax Retry Interval.


Fax Retry

Interval

Description:

The INTERVAL option gives the minimum time delay (in minutes) before a failed fax transmission will be rescheduled.

Notes:

The default values for retrying an unsuccessful fax are 5 times at intervals of 5 minutes.  If the fax is still unsuccessful after this number of retires, then it will end up in the sender's fax mailbox with a status similiar to "ED:Fax Number Busy", where "ED" stands for ERROR TRANSMISSION DROPPED (This is assuming that the user does not have auto-delete-after-send enabled).  In this case, the user can force RightFAX to try sending the fax one more time by highlighting the fax , and pressing the "K" key (DOS and OS/2), or choosing "Fax/Kick Fax" option (WINDOWS).  Alternatively, the user can send the fax  again as if it were newly created bt executing a "Fax/Forward to Fax Machine" command, which will create a new fax record for the same fax, into which you may re-enter the fax number.

See also Fax Retry Count.


Notify Admin ONCE Only
Notification

Admin ONCE Only

Description:

A user can elect to be notified only once about a newly received fax (instead of repeatedly).  The ADMIN ONCE ONLY option indicates whether an administrator should be notified of an unviewed fax in this situation.

See also Allow Notification, Admin Notify Time, User Notify Time and Send To All Connections.


User Notify Time
Notification

User Notify Time

Description:

The notification intervals specify the time periods during which RightFAX will attempt to send a message about a newly received fax which has not been viewed or printed.

The default value for the USER NOTIFY TIME is 60 which means the server will attempt to notify the user of a new fax for one hour in this situation.

See also Allow Notification, Admin Notify Time, Admin ONCE Only and Send To All Connections.


Admin Notify Time
Notification

Admin Notify Time

Description:

The notification intervals specify the time periods during which RightFAX will attempt to send a message about a newly received fax which has not been viewed or printed.

The default value for the ADMIN NOTIFY TIME is 60 which means the server will attempt to notify  that user's group administrator for an hour and then group's alternate administrator for another hour.  After this point the fax is left in the user's fax mailbox, but the server gives up trying to tell anyone.

See also Allow Notification, User Notify Time, Admin ONCE Only and Send To All Connections.


Event Frequencies

Queue

Mail

Status

ShrinkLog

Sched

Description:

These are the default values.  All times are expressed in seconds.

EventFreq_ChkQueue	: 5	;how often to check the print queues

EventFreq_ChkMail	: 10	;how often to check for client requests

EventFreq_ChkActLog	: 45	;how often to check for new incoming faxes

EventFreq_ShowStatus	: 5	;how often to update the hardware status

EventFreq_ShrinkActLog	: 1800	;how often to purge the activity log

EventFreq_ChkSched	: 300	;how often to check the queue of  delayed faxes

System events are actions taken by the fax server which occur at regular intervals.  This includes checking the print queues for outbound faxes, checking for newly received faxes, and updating the status display.

See Also EventQueue Size.


Allow Notification
Notification

Allow Notification

 	Description:

The ALLOW NOTIFICATION toggles notification for the client software.  If this is checked ON, then RightFAX clients will receive notification based on their individual setups.  If this box is NOT checked, no one will be notified.

See also Admin ONCE Only, User Notify Time, Admin Notify Time and Send To All Connections.


Send To All Connections
Notification

SendToAllConnections

Description:

For Novell NetWare networks only; use this if you have users connected to more than one file server and you wish them to be notified on all file servers rather than just the first that RightFAX finds.  Checking this box activates this function , while unchecking it deactivates it.

See also Allow Notification, Admin ONCE Only, User Notify Time and Admin Notify Time.


Dialing - Rolldown
Dialing

Rolldown

Description:

Multiple fax lines can be directed into a single mailbox.  If you give USERX a routing code of 0 and no other users have routing code 1, then faxes received on line #1 will fall into the user with routing code 0 (USERX).  This behavior occurs with all routing codes between 0 and 31 (for the 32 possible fax lines), i.e. if a fax is received on lines 1 through 31, they will roll down to lower routing codes (5 to 4 to 3, etc).  This is ROLLDOWN: ADVANCED.

The roll-down behavior can be modified in one of two ways.  First, it can be disabled all together, so  a fax received on line #1 would be routed to the "Admin" account if the routing code '1' was not assigned.  This is ROLLDOWN : ADMIN.

By default, roll-down only occurs with routing codes 1 through 31.  Some customers may like this behavior to occur with faxes received on DID and DTMF routing codes.  DID and DTMF routing codes are always 100 or greater.  To enable roll-down for routing code greater than 31, include the following: ROLLDOWN : DEFAULT.

See also Dialing Prefix and Dialing Postfix.


RFDB Setup
Database Module

Description:

Selecting this button allows you to configure the RightFAX Database Module Service, the configuration dialog is shown below.  It also gives you access to the Channel AUTHORIZATION Dialog where you can increase the number of fax channels that RightFAX will operate with or reinitiate an expired RightFAX.


RFDB LogLevel
LogLevel

Description:

Specifies the level of information logged in the Application EventLog.  A value of TERSE will cause the RightFAX Database Module Service to record only critical errors, while the VERBOSE setting will record significant amounts of information which may help track down problems.

Notes:

Information written to the Application EventLog is invaluable in tracking down problems.  If you have a problem which you can duplicate, you should set the LOGLEVEL for all server programs to VERBOSE, and then go through the steps to duplicate the problem again.  The data stored in the various logs may help you solve the problem yourself, but if the answer is not obvious, it will greatly speed up the process of locating a problem if you can provide us with the log file information.

Do NOT leave this value set to VERBOSE for any length of time, as the APPLICATION EventLog can grow quite large.  Even with light usage, the log data may amount to 10MB or more per day.


Maximum Threads
MaxThreads

Description:

The RightFAX Database Module Service can respond to database requests from multiple clients and multiple protocols at the same time.  The degree to which this can be accomplished depends on the number of database I/O threads devoted to servicing theses client requests.  Because each thread uses resources (file handles, CPU time and memory) you should never increase the number of threads to more than 10.  If a database request occurs when all the threads are busy, that request will wait in line to be serviced, incurring a slight delay which should not be noticeable to the client.  If a client has to wait too long for a response, it may timeout and return an error to the user.


RFDB Priority
Priority

Description:

RightFAX is a combination of processes that work together.  Because Windows NT is a multitasking operating system, the various processes all run simultaneously.  Windows NT uses a pre-emptive timeslicing scheme to give all processes a chance to execute.  However, it is necessary to have some processes get more CPU time than others.  For example, a process that services network requests for file I/O should be of a higher priority than a process which sends print jobs to a printer.  Further, a process which must accept characters from a serial port must be of the highest priority so that incoming data is not dropped.

Windows NT has the following priorities, in order from lowest to highest:

Priority ClassValue

IDLE Priority Class	1

NORMAL Priority Class	2

HIGH Priority Class	3

REALTIME Priority Class	4

RightFAX only allows for the RightFAX Database Module Service to change the priority to IDLE, NORMAL, or HIGH.  Setting it to REALTIME, would affect the system in adverse ways, such as `hanging' the mouse or possibluy not allowing disk caches to flush.

WARNING: never set a process to a time-critical priority as you can adversely affect the operation of the system!  Make adjustments by lowering priorities of  CPU-intensive processes.


BUMP - Customer Type
This is your company's designation, in terms of the software, at RightFAX.  Available options, ENDUSER and DEALER.


BUMP - Expiration Date
This is the data at which your version of RightFAX will EXPIRE.  Generally, this is NEVER.


BUMP - Maximum Users
This is the number of users which can access RightFAX simultaneously.  Generally, this is N/A.


BUMP - Number of Channels
This is the number of fax channels, or phone lines, which this fax server is available, e.g. ALLOWED, to access.


Increase AUTHORIZED Channels

Description:

This button is used to show and/or change the number of channels for which your copy of RightFAX is liscensed.  It can also be used to reactivate a copy of RightFAX who's usage timer has expired.  When this button is pressed, a second dialog appears.

Here you will enter the code given to you by RightFAX Techincal Support.  After pressing the "BUMP" button, your Number of Channels, Maximum Users, Customer Type and Expiration Date should update to your liscensed values.


Check Scheduled
How often the Fax Server checks the queue of  delayed faxes


Check Shrink Activitiy Log
How often the Fax Server purges the activity log


Check Status

How often the Fax Server updates the hardware status


Check Activity Log

How often the Fax Server checks for new incoming faxes


Check Mail

How often the Fax Server checks for client requests


Check Queue

How often the Fax Server checks the print queues


Event Queue Size

Specify the number of entries allocated for the internal event queue.


Auto Printing

Adjusts the resolution of automatically printed faxes. (300, 200/150, or 100 DPI).


Delay all Faxes

Specifies whether or not all faxes for non-administrative users will be delayed.


Loglevel

Specifies the level of information logged in the file APPLICATION EventLog.


Auto Printing Resolution
AutoPrintRes

Description:

Sets the AUTOMATIC PRINTER RESOLUTION to High (300 DPI), Medium (200 or 150 DPI) or Low (100 DPI).  Without this parameter, all received faxes which are automatically printed are done so at High resolution.  Choosing Medium resolution speeds up fax printing greatly.